Online Stock Status – Our real time stock status gives you the comfort of knowing whether the product you are searching for is on hand as you are browsing our website. Products that are not drop ship items and/or are not in stock will display an out of stock message to let you know. We will contact you if you order an out of stock item to update you on the status of the product and offer related items. If an out of stock product prohibits you from ordering from us please contact us and check the status. Most items are on the way to us if they are out of stock and will be shipped promptly when they arrive.
BACK ORDER POLICY
Back orders shipping domestically are sent according to post office prices of shipping and handling charges. We work to gather all back ordered items before any shipping or billing occurs. We hold back orders open for 30 days. We will make every attempt to acquire the back ordered items within that time period. If there are items we were not able to acquire within 30 days we will ship any back order items we do have, remove the missing items from the order and email you when they do become available.
If in the rare instance our inventory is inaccurate when you place an order we will contact you via phone and/or email to notify you. We will then wait 24 hours for a response. If we do not hear back from you we will remove the product from your order. If you are interested in having the item back order, you will need to contact us so we can create a back order.
REFUND OF GOODS POLICY
First and foremost we want you to be 100% satisfied with every purchase. If you order a product and are not completely satisfied with it you may return the item. You must notify Bart Hoffmann and return the goods within 14 business days of receiving the product. Once the merchandise is received in new condition with the original packaging, a store credit or credit card/check refund will be issued. Depending on the circumstances there may be a restocking fee of up to 20%.
Currently we accept PayPal, Western Union and direct bank transfers ($30 fee). We will also accept prepayment with a domestic check or money order (personal checks must clear, approximately 2 weeks, before an order can be sent out). PayPal – Please note that this is a better form of payment for us to accept but can delay your order. This occurs when the actual amount owed differs from the amount sent to us via PayPal at the time of order placement. Minor changes occur due to weighing, packing and processing the product for shipment, which can result in a refund or request for additional funds. if additional funds are needed we will not be able to ship the order until the funds have been received, which leads to delays in shipping your package.
ADDITIONS TO ORDERS
Please keep in mind that changing an order does require additional work for us and does leave more room for error to occur. Also, changing an order can cause delays since once a change is made the time stamp on the order goes to the time the change was made. It is also much easier for us to edit an order before it is packaged. Once an order is packaged we may need to charge an additional handling fee due to having to un-box the order, re-pack, re-weigh and print new labels. We have always been happy to help our customers in any way, but please try to keep the number of order changes to as few as possible.
HELP US HELP YOU!
When we write you e-mail regarding your order, it helps everyone if you read and answer to your email immediately without ado. This way you will know what the request was in regards to and who to ask for. Sometimes the staff member who emailed you before may be busy on another task or order, in this case other staff member will contact you to complete your order and answer questions. We are always happy to help if you do not know this information, but it makes it more difficult. Thank you for understanding.
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